FAQ

Frequently Asked Questions

THE PROCEDURE

The procedure is easy!

 

STEP 1:

Once we have completed a quick check-in, where you get your helmet, radio equipment and sign our liability waiver, we take you to our waterfront training ground, right behind our store. Here, we have ample of room to train you in great surroundings – no traffic, no disturbances, no people staring – just us, you and the machine!

Our guests usually have the Segway technique down within 5 minutes – it is that easy! 

 

STEP 2:

Depart on your chosen Segway Sightseeing Cruise with your guide .

Imagine yourself cruising on a state-of-the-art-machine through the beautiful streets of Copenhagen with the wind in your hair, having a great time!

 

STEP 3:

You will end your Segway Cruise experience back at our store where a complimentary, organic refreshment awaits you. Not only that but you will also receive a little fun Segway souvenir….

Many of our guests hang out afterwards and enjoy the sea-side view. Feel free to do so as well!

THE SEGWAY MACHINES: Segway® PT's

A Segway is a self balancing transportation device that allows you to freely move around where ever you want to go. It’s super easy to use a Segway – it uses a gyroscope to detect the movement of your body. When you lean forward it goes forward, when you lean backwards it reverses. The Segway slows you down if you are going too fast and it will hold your balance perfectly as long as the tires have traction. You should never jump or do tricks on a Segway. 

Segway Cruise only uses the latest Segway models and we are owned by the Segway Distributor in Denmark.

IS IT DIFFICULT TO CRUISE ON A Segway® PT?

No, to put it simply!  Our qualified guides will patiently train you until you feel safe on your Segway. But most of our guests are ready to go within 5 minutes! But no pressure, take your time regardless.

Once you get the connection with the Segway, you are ready to go! The Segway uses a gyroscope to detect your movement: lean forward to drive, lean backwards to slow down or stop, and control the directions with the handlebar – it really is that simple!

As the authorized Segway tour operator in the country we always have the latest machines for your safety!

Our spacious waterfront training ground is the ideal private setting to learn and practice. Our location makes it possible for you to take off through quiet ‘no car’ paths and ease into the traffic. 

ANY RESTRICTIONS TO CRUISING ON A SEGWAY?

Your weight must be within 40 to 125 kg. You must be at least 135 cm tall. We don’t ride with kids under the age of 12 on public roads but we can tailor-make a private event for your family, CLICK HERE for more info. 

If you are pregnant or have mobility issues you can not participate on our tours.

We require that you are able to stand for the duration of your chosen tour and can step up and down from the Segway with ease.

If you have younger children or someone in your team not comfortable/able to cruise on a Segway we offer a Rickshaw solution or an E-bike. Whilst you cruise on your Segway(s) the others will follow along beside you in the comforts of a chauffeured Rickshaw or on their own cycle. Please note we need at least 48 hour notice to make these arrangements.   

You are not allowed to be under influence of Alcohol, Drugs or any type of Strong Medication

WHAT ABOUT THE WEATHER?

Our tours are completed in almost any kind of weather. If it starts to rain on the tour – or before – you will be offered a complimentary rain-poncho. However, please bring your own rain protective gear to make your cruise as comfortable as possible. We will never complete a tour in dangerous weather such as, snow, ice, heavy wind or cloudbursts. We reserve the right to cancel your booked tour under any weather conditions that we deem dangerous for our guests. You will of course get the option to re-book your tour or get a full refund in these cases. 

We always recommend you to wear comfortable clothes. For the ladies – we do not accept high heels, so please put on your comfy shoes. Kindly leave you Louboutin’s at home… 

Always check the weather before arrival and dress accordingly.  In the winter months we highly recommend warm clothes and gloves.

HOW LONG BEFORE A 'DEPARTURE' CAN I BOOK?

You can book tours up to 1 hour from the starting time online. However, if you call in advance to confirm we have available spaces, we can receive your booking over the phone up to 30 min before start.

In low season months: JAN, FEB, MAR & then NOV, DEC, we do need you to pre-book your tour online at all times. 

LANGUAGE OF THE GUIDED TOURS?

Our Sightseeing Tours are all conducted in English. If we have a Danish speaking group only on a Segway Cruise Tour then we try our best to accommodate that. But our guides speak multiple languages such as German and Spanish. Please contact us if you want a tour in another language.

FIND US

TAXI / CAR:

Use LANGELINIE ALLE 58, 2100 COPENHAGEN. This will take you to the backside of our store. Just walk through the big arches and there we are! 

On the backside we have ample of paid parking in the Green Zone (click here to see prices!).

Alternatively there is some limited FREE parking right at the beginning of the pier, across from where the outlet shops begin. If you feel lucky then input on your GPS: LANGELINIE KAJ. This address will take you to the front of the Pier. If you are coming to us from the waterside/frontside, we are on Langelinie Kaj # 50. We are the last of the outlet shops, after the stairs.

PUBLIC TRANSPORT:

Closest station is Oesterport station, which is a 10-12 min walk from us, Langelinie Alle 58.

Bus #26 (click here for info) takes you to India Kaj, where you need to get off. It is right before a roundabout and the walk over to us is just 3-5 min.

If you are coming by bus – then did you hear the one about the woman and her baby? A woman gets on a bus with her baby. The bus driver says: ‘Ugh, that’s the ugliest baby I’ve ever seen!’ The woman walks to the rear of the bus and sits down, fuming. She says to a man next to her: ‘The driver just insulted me!’ The man says: ‘You go up there and tell him off. Go on, I’ll hold your monkey for you.’ 

CRUISE SHIP GUESTS
If you are on cruise ship with a stop in Copenhagen, we are at your door step on Langelinie Pier #50 ready to take you on a tour and back to your cruise.
If your cruise arrives at the Ocean Quay terminal, we offer a FREE* (see below) pick up service to Langelinie Alle 58 – please book as normal on our booking page and preferably give us a heads up on info@segwaycruise.com or call +45 31 63 63 80. Just be sure to keep your taxi receipt! 
 
CITY BASED GUESTS
For our non-cruise guests who are coming from other locations in the City center, we also offer a FREE* (see below) taxi ride to our store just remember to show us the receipt! Kindly proceed to book on our booking site as normal.
 
* Max 50 DKK per person, and only one discount service per booking. Example: 3 persons = max 150DKK off the taxi receipt (150DKK is the usual max taxi price from the city center to Segway Cruise). Only one discount service per booking. Cannot be combined with any other discount offer/code or if you are a Bellevue Box, SmartBox customer – or if you have booked via any other website. 
Call if in doubt.

YES, WE ACCEPT COPENHAGEN CARD/ COPENHAGEN CRUISE CARD

We accept both cards which each gives you a 15% discount on our Segway Tours. To get the Copenhagen Card discount, use the code: Cphcard. Please remember to bring your card to confirm your received discount once you get to the store.

We sell the Copenhagen Cruise Card. The price is 299 DKK / 40 EUR. It’s a tailor-made 12-hour city card for cruise guests which includes: 3 visits of own choice (between 79 museums and sights) + free public transportation in the entire Copenhagen Region + discounts on restaurants, attractions + Bring along 2 children under 9 years for free. For full terms read here: www.copenhagencruisecard.com

If you want to purchase the Copenhagen Cruise Card we advice to email/call us ahead to reserve or purchase, to ensure availability.