Flex Ticket Coverage
Plans change? No worries! With Flex Ticket Coverage, you can reschedule your tour up to 1 hour before departure at no extra cost. Simply provide documentation for your delay, and we’ll find a new time for you.
Theft & Damage Coverage
Ride with peace of mind! Our Theft & Damage Coverage protects you against accidental damage and theft of your rented Segway or e-bike. In case of theft with the battery attached, a 1,000 DKK deductible applies. If only the bike is stolen, you pay nothing.
Terms & Conditions for Rental theft and damage coverage
1. Coverage terms
By purchasing this coverage, we cover:
- Theft of the rented Segway or e-bike, provided that the customer has followed the security procedures (see section 3).
- Damage to the rented Segway or e-bike caused by accidents or falls during use.
The coverage does not cover:
- Personal injury to the rider or others.
- Damage to property or third parties.
- Damage caused by gross negligence, misuse, or use that violates our rental terms.
2. Coverage Conditions
- The coverage is valid only during the rental period of the Segway or e-bike.
- The coverage is optional and can be purchased at booking or pick-up.
- In case of damage or theft, the customer must immediately contact Copenhagen E-bike Tours & Rentals / Segway Cruise and submit a damage report.
3. Theft Requirements
For the insurance to cover theft, the customer must:
- Have secured the bike or Segway properly with the provided lock.
- Report the theft to the police and provide a police report.
Failure to meet these requirements may result in the insurance not covering the loss.
4. Deductible for Theft
- If the e-bike is stolen with the battery attached, a deductible of 500 DKK
- If the e-bike is stolen without the battery, there is no deductible.
5. Disclaimer
Copenhagen E-bike Tours & Rentals and Segway Cruise disclaim all responsibility for personal injuries or damage to third parties. The customer rides at their own risk and is recommended to have personal accident insurance.
Terms & Conditions for Rebooking coverage
1. What Does the Insurance Cover?
By purchasing the rebooking coverage, the customer can:
- Rebook their tour up to 1 hour before departure if they experience travel delays.
- Receive a new booking on a later departure (same day or another date, depending on availability).
Without the insurance, tickets can only:
- Be refunded up to 48 hours before departure.
- Be rebooked up to 24 hours before departure.
2. Requirements for Rebooking
To use the rebooking insurance, the customer must:
- Notify Copenhagen E-bike Tours & Rentals / Segway Cruise at least 1 hour before the original departure.
- Provide documentation of the delay (e.g., flight/train delay, traffic disruptions, unforeseen travel conditions).
3. What Is Not Covered?
The rebooking insurance applies only to documented delays. It does not cover:
- No-shows without prior notice.
- Personal schedule changes (e.g., change of mind, weather conditions, illness without documentation).
4. How to Rebook a Tour?
- The customer contacts us via phone or email with their booking number.
- We offer an alternative departure on the same day or a later date, depending on availability.
